If for any reason the Customer is not satisfied with their purchase, unused items can be returned for a size exchange or refund within 14 days from the shipping date.
To request return authorization, the Customer must send a request to the e-mail address firstname.lastname@example.org within 14 days of receiving the order.
The items to be returned and the desired compensation must be specified in the e-mail:
- Size change (where provided)
- Store Credits
Once the return request has been received, www.zuzudesign.it will send the Customer a written confirmation, containing the Return Authorization Number (R.A.N.).
The return must be made with the courier indicated in the email sent by www.zuzudesign.it. The Return Authorization Number must be written on the waybill, which must be completed as indicated in the authorization e-mail received from www.zuzudesign.it.
Return shipping will be free.
The customer can choose 3 types of compensation:
Size change (where provided)
It is possible to exchange only for a different size or a different color of the same item, if available. It is not possible to exchange the garment for a different article.
There is only one free exchange of goods for each authorized return.
It can be used only once within 3 months from the time of return. It cannot be combined with other Store Credits. It must be used entirely in an order of equal or greater value.
Refunds will be processed as soon as you complete receipt, verification and acceptance of the returned item.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement.
Timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with Paypal the amount will be returned to the original account.
The return of the products must be received at the ZU-ZU’ DESIGN headquarters within 14 days of the written authorization given to the Customer by ZU-ZU’ DESIGN by Rita Giannetti.
Terms and conditions
The products must not have been used, therefore they must not show any signs of wear.
Each product must be returned including all the original labels, packaging and accessories received with the order.
All products must be returned together with their original packaging, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
In the event that the Customer receives defective goods, or that errors occur in shipments by ZU-ZU’ DESIGN by Rita Giannetti, he is required to follow the same instructions as above.
ZU-ZU’ DESIGN by Rita Giannetti reserves the right to request photographic evidence before authorizing returns for defective goods and taking charge of the shipping costs for returning the goods to its premises.
ZU-ZU’ DESIGN by Rita Giannetti reserves the right to refuse returns that are not authorized or sent with couriers other than the one indicated in the email with the return instructions.
ZU-ZU’ DESIGN by Rita Giannetti will not accept the returned goods if the return does not comply with all the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender at the original shipping address.